- Enjoy free delivery on orders over $99 within the Metro Vancouver area
Note: Delivery times depend on your location and the selected shipping method. Ensure that the delivery address provided is accurate to avoid misdeliveries.
Return Policy
We accept return and refund requests under the following conditions:
• The request must be made within 15 days of receiving your order.
• Goods that are broken, do not match the description, or are the incorrect size can be returned.
• Non-refundable items: Products on sale, bakery items, or items removed from their original packaging.
To initiate a return, email info@estiafoods.ca for instructions.
Q: What is the delivery time?
A: Delivery times vary. Metro Vancouver orders typically arrive within 1-3 business days. Orders to the rest of Canada may take 3-7 business days, depending on the shipping method.
Q: How can I qualify for free delivery?
A: Free delivery is offered for orders over $99 within Metro Vancouver.
Q: What are the delivery fees for smaller orders?
A: Orders under $99 in Metro Vancouver incur a $10 delivery fee. Shipping fees for the rest of Canada vary based on location and order size.
Q: What should I do if I receive a damaged or incorrect item?
A: Please contact us at info@estiafoods.ca within 15 days of receiving the product, and we will assist you with a return or refund.
Q: How do I return an item?
A: Email info@estiafoods.ca to request a return. We’ll send you a prepaid shipping label and instructions on how to ship the product back to us.
Q: Are there any products that cannot be returned?
A: Yes, items on sale, bakery items, and products removed from their original packaging cannot be returned.
Q: Do you offer wholesale pricing?
A: Yes, we offer wholesale pricing for restaurants, grocery stores, and other businesses. Please contact us for more information.
Q: How can I place a wholesale order?
A: To place a wholesale order or inquire about pricing and product availability, email us at info@estiafoods.ca. We’ll be happy to assist you with your order.
Q: Is there a minimum order quantity for wholesale?
A: Minimum order quantities and pricing depend on the products. Contact us at info@estiafoods.ca for details specific to your business needs.
Q: Can I request product samples for wholesale orders?
A: Yes, we offer samples for businesses considering wholesale orders. Reach out to info@estiafoods.ca to request samples and learn more.
